Shipping & Delivery Information
When you make an order with us, we will do our absolute best to dispatch it as soon as possible, usually within 2 working days.
However, please note, our sweet treats are hand made to order with love & care to ensure you get the freshest, tastiest product possible, and so, please ALLOW 1-5 WORKING DAYS AFTER YOU HAVE PLACED YOUR ORDER FOR US TO MAKE AND DISPATCH YOUR ORDER.
During periods of high demand, up to 5 days may be necessary.
Once dispatched, your treats are shipped by Royal Mail Tracked 24 service. Occasionally, we will ship your order via Hermes Next Day Delivery service, should your parcel be too large for standard Royal Mail shipping, or if there are issues with Royal Mail Services. This does not affect your delivery cost.
The majority of orders are delivered the day after posting, and very occasionally delivery can take 2 days, or longer. Please note that during the coronavirus outbreak some areas are experiencing delays in their postal service.
If your order is delayed in delivery after dispatch please email us at hello@bethslowcarbcreations and we will do our best to find out what's going on and get your treats to you ASAP.
Once your order is dispatched, you will receive an email and tracking number. If you do not receive this email, please check your junk / spam folders. If you still have no luck, please do get in touch and we will help you to locate your order.
Your tracking code can be used on the Royal Mail website to check the status of your delivery. The code will let you know if Royal Mail have tried to deliver your order yet, and will also let you know once it has been delivered. If your order is sent via Hermes, you will receive a tracking link/ delivery updates from Hermes.
Please try to ensure that you will be available to receive your treats within the week or so after your order.
If you will be away, or would like your delivery within a specific window, ie, between Wednesday and Friday, please drop us an email at email@example.com and we can look into the best options for your delivery.
If you have any questions about anything delivery related, please do get in touch. You can email us at hello@bethslowcarbcreations, or message us on our Facebook/instagram pages: @bethslowcarbcreations.
UK wide shipping- Royal Mail tracked post / OR Hermes Tracked Next Day = £4.50 for all orders.
Please note this service is 1 day delivery however on occasion, there may be delays due to the ongoing COVID-19 Pandemic holding things up.
Free shipping on orders of £40.00 or more.